10 May Review your email settings
Review your email settings
We have noticed that you may not be using the recommended settings in your mail client (for example Outlook).
Your current incoming server settings may result in your mail client informing you that it can’t verify the identity of the server “imap.yourdomain.com” or “pop.yourdomain.com”.
We strongly advise you to use the following settings in your mail client:
Username: Your complete email address
Password: The one you chose when you created your account
Incoming server: imap.one.com
Incoming server port: 993 + SSL
Outgoing server: send.one.com
Outgoing port: 587 + TLS/SSL/STARTTLS (or 465 + SSL/TLS)
Outgoing server authentication: username and password, same as the incoming server
We advise you to take a backup of your email before changing the settings. Otherwise, there is a risk of losing your emails and contacts.
See this guide on how to set up the most popular mail applications: help.one.com/hc/articles/115005594285